Pre-sales evaluation, orders and billing, technical troubleshooting, and security reports follow different paths. Do not submit passwords, private keys, signing certificates, or complete connection credentials in regular email.
The more specific your information, the easier it is for the team to provide an actionable answer in the first reply. None of the lists below require secret materials.
Tell us your primary tasks, number of concurrent tasks, target region, expected rental term, and storage needs. The team will recommend either MangoVM M4 or MangoVM M4 Pro.
Submit order issues through a console ticket whenever possible so they can be linked to service records. Specify whether billing is daily, weekly, monthly, or quarterly, and identify the configuration or add-on to review.
First check the node status in the console, then record when the issue occurred, the node region, whether you used SSH or a graphical interface, the error summary, and the troubleshooting steps already taken.
Your initial report only needs the discovery time, affected scope, reproducible conditions, and potential impact. Do not include real keys, signing materials, or directly exploitable data in the body or attachments of a regular email.
This tool does not submit data to the website backend. After you click Generate, your browser only opens your system email app and creates a new email to support@mangovm.com with your entries included.
The current directory covers Singapore, Japan (Tokyo), South Korea (Seoul), and Hong Kong. Both available configurations cover all four regions; actual availability is shown in real time by the console.
Suitable for remote development, continuous builds, and Apple Silicon workloads serving Southeast Asia.
Suitable for Xcode builds, runners, and remote development tasks that require an East Asian node location.
Suitable for dedicated build environments, automation tasks, and inference validation across Northeast Asia.
Suitable for remote connections, build pipelines, and media processing serving South China and Southeast Asia.
Email is suitable for configuration discussions, general questions, and initial security reports. For node operations, service record checks, billing item confirmation, and ongoing follow-up on existing orders, sign in to the console and submit a ticket.
State your target workload, concurrency, target region among the four locations, rental term, and storage needs. Initial response target: 1 business day.
Submit the order ID, time range, and a redacted error summary through the console. Initial response target for unreachable nodes: 4 hours.
Submit only the minimum necessary information initially. Before the team confirms the security process, do not send reusable credentials, private keys, signing certificates, or raw sensitive logs.
Two dedicated Apple Silicon physical nodes are available in Singapore, Tokyo, Seoul, and Hong Kong. Ordering, node management, and ticket records are all handled in the console.